Head of Operations/Operations Director​ (Maternity Cover)​

what the role involves

We are seeking a maternity cover for our Operations Director which is an exciting and hands-on role working at the heart of the company.

This is predominantly an Operations role, but you will also be responsible for the smooth running of all back office operations including Financial & HR, with support from other Directors within the business.

Your key tasks will include: 

  • Influence the broader organisation, using sound commercial judgement to challenge key business operations decisions.
  • Overseeing daily activity of all teams. Regularly evaluates organizational efficiency and makes necessary changes to maximize staff productivity.
  • Managing a breadth of stakeholders, delivering digital projects and ensuring seamless running and efficiency of day-to-day digital operations across the team.
  • Overseeing client support services. Act as a point of reference for queries on major client situations and lead on issue resolution for all contract compliance related issues.
  • Contributing to the development of the company’s corporate strategy and lead strategy development in all areas to ensure that company achieves its short and long-term objectives.
  • Assisting management team in setting goals to staff that promote company growth and high-quality performance.
  • Working closely with the Board and Financial Controller to oversee and manage the budget, and oversee bookkeeping, accounting, and legal activities.
  • Overseeing People and Talent operations by determining current and future staffing needs.  
  • Identifying areas of improvement across the company to create and execute plans, systems and policies to boost company effectiveness.
  • Act as the company’s adviser on all issues relating operational functions.
  • Collaborating with Managing Director, Commercial Director and Financial Controller on major company initiatives.

Job Type: Fixed Term Contract  Contract Duration: 6 months (+ option to extend) 

Your progression at Climb Online is in your hands and you will progress if you are willing to. As a start-up, there are endless progressive roles within the business but you must be willing to work for them. – Mark Wright

We want you to have

  • Experience in a similar Operations role in a digital marketing agency.
  • Demonstrable experience of developing, implementing, auditing and analysing corporate policies and standard operating procedures;
  • Good understanding of interplay between SEO, PPC & Social Media.
  • Experience line managing individuals and putting in place processes and checks to support their professional development
  • Excellent project management skills.
  • Budget management experience.
  • Proven ability to operate in a team environment liaising with diverse teams.
  • A proven track record of delivering business results 
  • Comfortable working with large sets of data 
  • Highly proficient on Microsoft Excel

We want to see 

  • You are inquisitive, enjoy working in a fast paced environment and are confident to challenge key stakeholders.
  • Excellent attention to detail
  • Action orientated, self-motivated, can work on their own initiative 
  • Passion about the industry and always up to date with the trends, news and technology
  • Excellent oral and written communication skills

We are looking for a fun-loving, quick-learning, mastermind with a passion for Operations and digital marketing!



We are looking for a fun-loving, quick-learning, mastermind with a passion for making their clients succeed – Lesley-Ann Cruywagen, Client Services Manager

what we offer

Climb Online thrive on making a working environment fair and enjoyable. We offer;

  • An opportunity to work at one of the UK’s fastest-growing digital agencies
  • Scope for progression and promotion
  • A once in a lifetime opportunity to work for Lord Sugar
  • Life assurance
  • Protected income insurance
  • Family-friendly policies
  • Eye test and glasses contribution
  • Summer hours
  • Friday drinks and early finishes
  • Monthly team events
  • Great learning opportunities
  • An opportunity to directly shape our business
  • Flexible working hours
  • Enhanced Parental Pay
  • Length of Service Benefits



Got what it takes?

Please send us your CV and Cover Letter and the role you’re applying for